Privacy policy

Entrenamiento Sensorial CRC S.R.L., legal ID 3-102-748746 ("Sensorium", "we"), runs the Sensorium platform (app.sensorium-endurance.com), which lets coaches plan and follow the training of endurance athletes. This policy explains which personal data we process, why, and what your rights are, under Costa Rica's Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data.

Data we process

• Account: name, email, hashed password, language and, if you sign in with Google or Facebook, that account's identifier.
• Athlete profile: sport, level, weight, height, body fat, training zones, goals and races.
• Training and wellness: planned sessions, minutes per sport and intensity zone, training load (TRIMP), fatigue, how you felt (sleep, effort, pain, stress), injuries, illnesses and comments.
• Connected devices: if you connect your Garmin Connect account, we receive and store your activity details (sport type, date, duration, distance, heart rate, pace, cadence, power, altitude and laps). We use your heart rate and max heart rate to compute time in each zone; we do not store your GPS location.
• WhatsApp (optional): your phone number and the messages you exchange with Sensorium.
• Payments: billing details. Card data is handled directly by the payment provider; Sensorium does not store it.
• Usage: technical browsing data (IP address, browser, pages visited).

How we use it

• To provide the service: showing you and your coach your training, load, fatigue and performance.
• To record your workouts automatically from the devices you connect, so you don't have to enter them by hand.
• To send you reminders and answer your questions by email or WhatsApp, if you turn it on.
• To charge the subscription and issue invoices.
• To keep the platform secure and improve it.

We do not sell your personal data or use it for third-party advertising.

Who can see your data

Your training data is visible to you and to the coach or team you are linked to in Sensorium. If you stop being linked to a coach, they no longer have access to your new data.

Garmin Connect

Connecting Garmin is optional and you turn it on from Sensorium by authorizing access in Garmin. We use Garmin data only to record your workouts and compute your metrics inside Sensorium. We do not sell it, we do not share it with third parties beyond the providers listed below, and we do not use it to train artificial intelligence models. You can disconnect Garmin at any time from Sensorium or from Garmin Connect; from then on we stop receiving data, and you can ask us to delete what we already imported. Information obtained from Garmin is attributed to Garmin in Sensorium.

Artificial intelligence

Sensorium uses artificial intelligence in two cases, always because you turn it on and expressly accept it:

• WhatsApp assistant (Google Gemini): if you turn it on in your profile, it reads your logged training to answer you. Turn WhatsApp off in your profile to stop it.
• AI assistants you connect (for example Anthropic's Claude or OpenAI's ChatGPT): if you add Sensorium as a connector and accept the authorization screen, that assistant can read (never change) your training plan, what you logged (minutes, load, fatigue, sensations, injuries and comments) and your goals; if you are a coach, also your athletes'. Revoke it in your profile, under AI assistants.

We never send any assistant Garmin data as it arrives (heart rate, activity samples, device); we do send the minutes per zone and the load Sensorium computes from it. Sensorium does not use your data or Garmin data to train, evaluate or improve artificial intelligence models. When you connect another company's assistant, what it receives is also governed by its terms and your privacy settings in that service.

Who we share data with

Only with providers that help us run the service, and only what they need:

• DigitalOcean: servers that run Sensorium and hold its database, including Garmin data.
• Google Cloud: storage of images and files, and a private copy of your Garmin activity details (without GPS).
• Google Gemini: if you turn on WhatsApp answers, your messages and the training data needed to answer them are processed by this artificial intelligence service.
• Kapso and Meta (WhatsApp): sending and receiving WhatsApp messages, if you turn it on.
• Mailgun: service emails (reminders, invoices, invitations).
• Mailchimp: managing the Sensorium newsletter list.
• PayPal and 4Geeks Payments: payment processing.
• Google Analytics: site usage statistics.
• Google and Facebook: sign-in, if you choose to use them.
• AI assistants you connect (Anthropic, OpenAI or others): only the Sensorium data described under "Artificial intelligence", only if you connect them and until you revoke them.

We may also disclose data when a competent authority requires it by law.

How long we keep it

For as long as your account is active. If you ask us to delete your account, we delete your personal data within 30 days, except billing records we are legally required to keep.

Security

We use encrypted connections (HTTPS), hashed passwords and access limited to the staff who need it. No system is 100% secure; if an incident affects your data, we will notify you.

Your rights

You can access your data, correct it, ask us to delete it, withdraw your consent (for example by disconnecting Garmin, turning off WhatsApp or revoking a connected AI assistant) and request a copy. Email info@sensorium-endurance.com and we will answer within 5 business days. If you are not satisfied, you can contact Costa Rica's data protection agency (PRODHAB).

Minors

People under 18 may only use Sensorium with the authorization of a parent or legal guardian.

Changes

If we change this policy, we will update the date above and, for significant changes, let you know by email or inside Sensorium.

Contact

Entrenamiento Sensorial CRC S.R.L. (Sensorium) · legal ID 3-102-748746
El Molino, Occidental district, Cartago, Costa Rica · info@sensorium-endurance.com